SOUL Electronics guarantees satisfaction on all SOUL Electronics products. If you are not completely satisfied with your SOUL product, you may return your item for any reason within 7 days. The refund and return policy is for online purchase only.
Returned items must:
Packaging must be sealed and not opened
Include all accessories
Have original packaging
Have the serial number or UPC (barcode)
RETURNING A PRODUCT
Please contact or visit the SOUL Malaysia service centre:
Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 - 7 working days after order verification and credit approval. Customer is solely responsible for the shipping cost back to us. SOUL Electronics is not responsible for any loss or damage during the shipping.
Once the return is received and verified, we will send a confirmation email and credit the payment method used to make the purchase. Refunds must be issued to the same credit card, debit card or other form of payment used in the original transaction. Please allow several days for the refund to be processed. If there is any condition for refund, it will take around 30 days to be process subjected to the payment method.
Only products purchased directly from my.soulelectronics.com can be returned to us.